Dolomiti in Heidelberg

A great range of quality ebikes. Good advice. EBikes serviced too.

After lots of shopping around and investigation I purchased a Focus Aventura 2 E Bike in March 2020 from Dolomiti Electric Bikes. I was very impressed with John - he let me come in and test drive several different bikes on at least two occasions. He was always in store and full of good advice. No hard sell. I absolutely love my new bike. Recently I had a minor issue with the battery, and John very kindly delivered a replacement battery to my home after hours. Now that's what I call typical old fashioned customer service that only a great small business can provide. So I decided to take the time to do this review. Thanks John!

Patient, providing excellent service & comprehensive no pushy sales advice.

Great service from John and the team. They are knowledgeable about the products they sell, don't attempt any hard sell nonsense and always happy to help. Great communication rounds off their excellent customer service. Well recommended.

My partner and I was served by John. He is friendly and very knowledgeable. Best customer service you'll receive. If you're looking for an ebike then I highly recommend this place.

John and his team are kind, honest, informative and efficient. I've been so happy with my eBike and their service is impeccable. I recommend Dolomiti to anyone who is looking for a quality eBike with exemplary support.

Friendly, knowledgeable staff.

Wonderful staff - helpful, friendly, not pushy at all - very honest people! Could not be happier with our ebike from there - thank you!! Have even brought bike back for servicing (3 hour drive for us) as so happy with their service!

Probably some of nicest people you will meet in the retail business. All their electric bikes are top notch and they know their products.

THE store for anyone looking at getting an electric bike. Every single bike in there is top notch. We were complete novices on our first visit & John took the time to school us in the nicest possible way. Looked around & did the research and went back certain that not only does Dolomiti have the best quality bikes in town but that their customer support is above and beyond. Thanks John we LOVE our new Karlkoffs SO SO much!

What a great experience dealing with these guys. They are true ebike enthusiasts and provide excellent customer service.

We came in here and met john a quite unassuming guy i spent way more than i wanted but got exactly what i needed, had the bike shipped without fuss, a few months in and the R&M has been sensational we’ve got it on the caravan now and it’s been everywhere, thank you John for making so much sense. it was the hardest but easiest 6k i’ve ever spent I could highly recommended John and his business to do the right thing

Great friendly service. Excellent product. I love my Gazelle.

They have high end ebikes and are honest non pushy people who know their stuff

Awesome service, attention and PATIENCE. Highly recommended bike (Riese & Muller) and shop. Lots of choices. John is great to deal with and always helpful, Had it 6 months, nearly 6000 km already. Never late for work any more!

I cannot speak highly enough of the level of customer service. Electric bikes are an expensive investment and it is so important to have piece of mind. If you are looking for an ebike, go and pay these guys a visit. Probably the only shop where you could be guaranteed to NOT suffer from buyer's remorse!

Excellent, patient help provided by John. Living in the country meant that a trip in with the bike was not convenient. John provided good advice over several phone calls which lead to resolving the issue. All is good again. Thanks

Quality range and customer service at the premium end of the EV bike market.

This fantastic business with excellent sales and service staffs.

Outstanding service, few retail businesses work this hard to make sure you are 100% happy. You are looked after as an owner and not just a customer with equal attentiveness. An experience that sets that standard for the whole industry and deserves worthy praise. I only wish more was done to knit together a community of e-bikers which is still in its infancy in Melbourne.

Best place to go located centrally in Melbourne to buy an ebike as they specialise in them and only stock qulaity bikes at a competitive price. Also you have that peace of mind that bike will be serviced and maintained professionally. Highly recommend!!

I rang Dolomiti to enquire about a part (which they've ordered for me - adapter for my ebike charger); they were sensational. I recommend them.

Great service and advice.

Great range of bikes, really well presented, was a really good shopping experience. Our new bikes are fantastic we are riding more, getting fitter and enjoy going up hills now. Love it.

I purchased a Go-Cycle G2 for more than 3 years ago & the after sales service (though needed infrequently) has been friendly and excellent, couldn't recommend them more.

Fantastic service. Very helpful, no pressure salesmanship. Huge range and excellent knowledge of electric bikes.

Great customer experience and by far the greatest range of electric bikes in Melbourne. Highly recommend especially the time and advice provided

Fantastic eBike Store!